Returns & Exchanges
At Something Went Wrong, we believe perfection is overrated, but your satisfaction isn't. If your order isn't quite what you expected, you can return or exchange any item within 30 days of delivery.
Initiate Your Request
Log into our returns portal using your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging, ensuring all tags are intact and the product is in its original condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing